Short answer: At Otofilorent, every rental includes a deposit taken from the renter's own credit card, on top of the rental price. The amount depends on the make and model of the car. When the rental ends, any charges that were not part of your booking (such as missing fuel, damage or fines) are deducted and the rest is refunded to the same card. The refund takes 3–5 business days to reach a card issued in Türkiye and 10–15 business days for a card issued abroad.
The deposit is a guarantee for charges that may arise during the rental and are not included in your booking: traffic fines, bridge and motorway tolls, an extension of the rental, returning the car with less fuel, or damage to the car. That is why payment is taken by credit card, and the card must belong to the person renting the car. We cover all card requirements in our car rental requirements guide.
A deposit is taken for every booking; there is no rental without one. The amount is not fixed: it depends on the make and model, in other words the class, of the car you rent. An economy car and a higher-class car do not have the same deposit. You can ask our team for the current deposit of the car you want before you book: 0850 305 00 45.
Your card needs enough available limit to cover the rental price plus the deposit. A credit score check through Findeks is also made at handover. If you prepaid and your limit is not approved, the rental amount you paid is refunded within 3–5 business days. If you are planning a long rental or a higher-class car, checking your limit in advance makes things easier.
The rental price and the deposit are taken from a credit card that belongs to the renter and carries their name. The cardholder must be present at handover; you cannot rent with someone else's card. Cash, debit cards, virtual cards and additional cards are not accepted. Of cards issued abroad, Mastercard and Visa are accepted. Payment options can differ for guests arriving from abroad; see our FAQ, and if you are unsure, ask our team before you book.
When you return the car, any charges that were not part of your booking are deducted from the deposit. Our rental conditions list:
If none of these apply, the full deposit comes back. Having the handover form filled in and signed by both sides when you collect and return the car prevents disputes later; our pickup and return checklist takes you through it step by step.
| Card | Time for the refund to reach your card |
|---|---|
| Credit card issued in Türkiye | 3–5 business days after the refund is processed |
| Credit card issued abroad | 10–15 business days after the refund is processed |
These times come from processing between banks. The refund always goes back to the card the deposit was taken from. When you sign the rental agreement, ask for the signed copy showing the rental price and the deposit you paid; it helps when you follow up the refund.
If you extended the rental or added a service at the counter, the final invoice may differ from your booking. The difference is collected or refunded at the rental point. You can find all payment rules on our rental conditions page.
No. A deposit is taken for every booking; the amount depends on the class of the car.
For rentals in Türkiye, the rental price and deposit are taken from a credit card in the renter's name; debit cards, virtual cards and cash are not accepted. If you are arriving from abroad, ask our team about payment options before you book.
After the refund is processed, it takes 3–5 business days to reach a card issued in Türkiye and 10–15 business days for a card issued abroad.
No. The deposit is refunded to the card it was taken from.
You can have the car delivered to your address or pick it up at our Kadıköy and Maltepe points on the Asian side.
