To rent a car you must be at least 21 years old and have held a category B driving licence for at least 1 year. Provided the minimum age of 21 is met, the following conditions apply to economy, intermediate and upper-class cars.
The minimum rental period is 24 hours for daily rentals and 30 days for monthly rentals.
The additional driver service fee is 140 TL per day.
For the car to be driven by any person or persons other than the renter, the additional driver’s driving licence details must be added to the Rental Agreement, for an additional fee.
In the event of an accident involving a user or users not named in the rental agreement, all cover becomes void and the renter and the person(s) driving the car are held jointly and severally liable.
The age and driving licence requirements for additional drivers are as follows;
For the car you have reserved, you will be informed at our offices and your credit score will be checked and assessed through the Credit Bureau’s Findeks application. For prepaid reservations, if your credit limit is not found suitable, the rental amount will be refunded to you within 3 to 5 business days.
For delays in returning the car, a grace period of only up to 60 minutes applies.
The car you rent is delivered with a full tank. If the fuel is not returned at the level stated in the contract, the fuel cost and a service fee will be added to your invoice. The service fee varies depending on the rental location.
The total rental amount and cover charges are collected at the start of the rental from a credit card belonging to the renter. Cash payment, debit cards and virtual cards are not accepted.
The rental agreement is opened at the time of rental and is drawn up in accordance with the laws and practices of the country where the rental takes place. The terms of the OTOFİLORENT rental agreement apply to all rentals.
Any difference in the invoice amount arising at the end of the rental is collected or refunded at the rental point. The credit card holder must be present in person at the time of rental. Rentals cannot be made with a credit card belonging to someone else.
In addition to the rental amount, a deposit is collected from the credit card presented by the customer at a certain rate depending on the make and model of the car to be rented.
For this reason, sufficient credit limit (equal to the total of the rental and the deposit) must be available. The amount collected as a deposit will be refunded to the same card at the end of the rental, after deducting any charges not included in the reservation, such as the additional services, cover, missing fuel, damage, fines etc. mentioned above.
Due to banks’ internal processes, deposit refunds appear on your credit card within 3-5 business days after the refund is made.
The term Online Prepayment means that you can pay your rental amount and the additional services you select online, immediately. The online reservation page, whether or not the reservation is confirmed, does not replace the car rental agreement. The rental is made in the name of the person named in the details of the Prepaid Reservation Form.
Due to 3D security, it is not mandatory for the card holder and the reservation holder to be the same person when paying online; however, at the time of rental the reservation holder must be able to present a credit card in their own name and the deposit transaction must be carried out.
If OTOFİLORENT cannot provide the rental service for reasons attributable to itself, it will refund the full amount paid in advance by the customer. For rentals made from OTOFİLORENT rental offices, the value of prepaid reservations is limited to the amounts written on the OTOFİLORENT Prepaid Reservation Forms.
OTOFİLORENT Prepaid Reservation forms do not include expenses such as additional services and cover that our customers may request at the start of or during the rental, or fuel, one-way, traffic fine and damage charges (cases where the conditions described in the section of the rental agreement on what to do in the event of an accident or theft are not met) etc. For these charges, our customers must present a personal credit card at the time of rental.
Any commission, exchange rate difference, service fee or similar charges that the bank to which the credit card belongs may apply for any reason when payments are reflected on our customers’ credit cards are not the responsibility of the OTOFİLORENT brand.
If OTOFİLORENT cannot provide the rental service for reasons attributable to itself, it will refund the full amount paid in advance by the customer.
The OTOFİLORENT Prepaid Reservation amount includes the car rental fee and the additional services you selected during the reservation. A personal credit card must be presented for additional services you take from the office at the start of the rental and for possible extras (HGS, fuel, traffic fines, one-way, cases where the conditions described in the section of the rental agreement on what to do in the event of an accident or theft are not met, etc.).
All liability and monetary traffic fines arising from failure to comply with the traffic laws in force belong to the user. Traffic fines and fines for unpaid bridge and motorway tolls incurred while the car is on rent but received by us after the end of the rental are collected from the person and/or company named in the rental agreement.
Any time during which the cars are held by official or local authorities for any reason is deemed to be within the contract period. Traffic fines issued to the licence plate are paid at the discounted rate when notified to us and are collected from our customers’ credit cards; at the same time, a service fee for the traffic fine is applied.
In the event of an accident, it is mandatory, without moving the car, to draw up an accident report appropriate to the type of accident, or to apply to the nearest police or gendarmerie station to obtain accident, theft and alcohol reports, and to inform the Otofilorent Contact Centre on 0 850 305 00 45, which serves 24/7.
If the car is stolen, it is also mandatory to apply to the nearest police or gendarmerie station and to inform the Otofilorent Contact Centre on 0 850 305 00 45, which serves 24/7.
Otherwise, all cover purchased becomes void and any damage incurred, including material and moral losses caused to 3rd parties, is collected from the renter. If the car breaks down or support is needed for any reason, help must be obtained from 0 850 305 00 45, which serves 24/7.
Please make sure that the vehicle delivery and collection form is filled in and signed by both parties at the start of the rental and at return.
A description of our cover is given below. The descriptions are general and for information purposes. OTOFİLORENT reserves the right to change this information over time. The cover included in your reservation is shown in your price quotation and/or reservation confirmation.
You can purchase extra cover not included in your prices from our sales offices at the start of the rental.
Personal Accident Cover: Cover for the driver and the persons in the car, depending on the number of seats in the car.
Third Party Liability Cover: Cover for damage caused to 3rd parties.
Covers material damage to the car of up to 2000 TL with the customer’s written statement, without the need for a police report. Does not cover tyre, glass, headlight and mirror damage.
Covers material damage to the car of up to 3000 TL with the customer’s written statement, without the need for a police report. Does not cover tyre, glass, headlight and mirror damage.
Covers material damage to the car of up to 4000 TL with the customer’s written statement, without the need for a police report. Does not cover tyre, glass, headlight and mirror damage.
Covers material damage to the car of up to 5000 TL with the customer’s written statement, without the need for a police report. Tyres, glass, headlights and mirrors are included in this package.
The cover described above is general and for information purposes. Detailed information can be obtained from our rental offices.
Turkish citizens who will rent acknowledge and accept that driving in our country with driving licences obtained abroad is possible only under the following terms and conditions:
1. With driving licences obtained abroad, a vehicle may be driven for a maximum of 1 year from the date of entry into our country.
2. Those who stay in our country for more than six months must carry, together with their driving licence, a Turkish translation of their driving licence certified by a foreign mission or a notary while driving.
3. To continue driving in our country after one year, driving licences obtained abroad must be exchanged for a Turkish driving licence.
1. With driving licences obtained abroad, a vehicle may be driven for a maximum of six months from the date of entry into our country.
2. To continue driving in our country after six months, driving licences obtained abroad must be exchanged for a Turkish driving licence.
3. Taking OTOFİLORENT cars out of the country is prohibited. The contracted driver accepts and declares this.
