From booking to fuel policy, from the deposit to damage cover — we have answered the 41 questions we are asked most. If you cannot find yours, get in touch.
You can see all of our vehicle models at www.otofilorent.com and book online in a few simple steps.
You can also request a price and a vehicle offer by calling our centre on 0850 305 00 45 or by writing to [email protected].
If you made a prepaid booking through www.otofilorent.com, we are sorry to say that it cannot be changed. For cancellation and refunds, our cancellation terms apply.
For bookings made through another sales channel where Otofilorent is only the vehicle supplier, you need to contact the sales channel you booked with.
For bookings made through our centre, please call us on 0850 305 00 45. If a vehicle is available, your booking can be changed.
You can extend your daily rental or return the car early. Our rental period is 24 hours, so if you return the car on the same day you are charged for one full day.
For early returns, the price matching the number of days actually used applies. If a monthly booking is converted into a daily rental, it is recalculated on the daily price list — the monthly price no longer applies.
Bookings are made by vehicle group and no brand guarantee is given. If no car in your booked group is available on that date, a car from the next segment up is provided at the same price.
Bookings are created on vehicle groups, so we cannot guarantee brand, model, colour or fuel type.
Even if a customer asks for such a guarantee, a car can be involved in an accident or come due for servicing at any time — including on its way back from being washed. For that reason no brand, model, colour or fuel type guarantee can be given.
At the moment you can rent one car at a time. That does not mean you cannot make another booking — you can make a separate booking for a different date.
For delays in returning the vehicle, a grace period of up to 60 minutes only is applied.
We operate a dynamic pricing policy that varies with real-time demand and occupancy in the requested area.
For prepaid bookings cancelled more than 12 hours before the pick-up time, the full rental amount is refunded by OTOFİLORENT.
If less than 12 hours remain before the start of the rental, the following applies:
Bookings of 1–3 days: one day is deducted.
Bookings of 4–10 days: two days are deducted.
Bookings of 10 days and over: three days are deducted.
As soon as you cancel your prepaid booking on our website, the refund is issued automatically if you are entitled to one under the cancellation terms. Because of interbank processing it reaches your account within 3–5 working days. For rentals paid with a foreign credit card, the refund takes 10–15 working days to appear.
For bookings made outside www.otofilorent.com, OTOFİLORENT acts as the supplier. For change requests you can call our centre on 0850 305 00 45 or write to [email protected] to request a price and a vehicle offer.
For bookings made outside www.otofilorent.com, OTOFİLORENT acts as the supplier. For cancellation and refund requests you need to contact the company you booked with.
To rent a car you must be at least 21 years old and have held a category B licence for at least one year. The minimum age of 21 always applies; beyond that, the following conditions apply by vehicle class:
— Economy class: 21 years old, licence held for 1 year
— Mid class: 23 years old, licence held for 2 years
— Upper class: 25 years old, licence held for 3 years
Our staff record your driving licence (plus your passport if you are visiting from abroad), a credit card in your own name, and your address and telephone details on the agreement. Always ask for a signed copy of your rental agreement showing the rental amount and the deposit you have paid.
An additional driver can be added to the rental agreement, but because this changes the agreement during the rental, the following steps must be completed:
If you are the main driver, you must come to the office together with the car and the new driver you wish to add.
At the office the car is checked for damage with a manual handover form, after which the main driver and the additional driver sign the rental agreement together.
The additional driver fee is 140 TL per day.
For the car to be driven by anyone other than the renter, the additional driver's licence details must be added to the rental agreement for an extra fee.
In the event of an accident caused by a driver who is not named on the rental agreement, all cover is void and the renter and the driver are held jointly and severally liable.
Age and licence requirements for additional drivers are as follows:
Economy class: 21 years old, licence held for 1 year
Mid class: 23 years old, licence held for 2 years
Upper class: 25 years old, licence held for 3 years
A person without a driving licence cannot rent a car. The renter must hold a licence and must make the payment themselves. Without a licence it is not possible to rent, nor to obtain the rental by adding an additional driver.
Customers visiting from abroad must have their passport and international driving licence with them at the time of rental.
Their passport must carry an entry stamp into the country dated within the last 6 months.
Visitors from abroad may drive for a maximum of 2 years from their date of entry into Türkiye. Customers who wish to drive here more than 6 months after entering the country must carry both their driving licence and a translation of it obtained from a consulate or a notary. After 2 years, licences issued abroad must be exchanged for a Turkish licence.
Is there a mileage limit? On daily rentals the mileage allowance is 300 km per day; on rentals of 15 days and over it is capped at 3,800 km per contract.
Excess mileage is charged at 4 TL per km including VAT.
On monthly rentals the mileage allowance is capped at 3,800 km.
Excess mileage is charged at 4 TL per km including VAT. The excess mileage rate varies by vehicle group; please ask our offices for details.
No, our rental cars may not be taken out of the country.
For every rental made by OTOFİLORENT we require a credit card belonging to the person the rental is made for, showing that customer's own name.
Cash, debit cards, virtual cards, supplementary cards, promissory notes and similar methods are not accepted. A credit card is required so that any traffic fines, motorway tolls, rental extensions, damage charges and similar amounts can be collected.
Unfortunately not. Our customer is the person who makes the payment; that person must come to the office with their own credit card and sign the necessary documents. The agreement is opened in the name of the cardholder, and that person must also hold a driving licence.
For bookings from abroad, payment can be made at handover by the customer's own debit card, credit card or in cash.
Your invoice is sent within 7 working days after your rental ends, to the e-mail address you gave at the start of the rental.
The amount taken as a deposit is refunded to the same card at the end of the rental, after deducting any amounts not included in the booking — extra services, cover, missing fuel, damage and so on. Because of interbank processing, deposit refunds reach your credit card within 3–5 working days of being issued.
For rentals paid with a foreign credit card, the refund takes 10–15 working days to appear. Among cards issued abroad, only Mastercard and Visa can be used. Cars are handed over with a full tank. If a car is returned with a partial or empty tank, the fuel difference is charged together with a service fee.
A deposit is taken for every booking. The amount varies according to the vehicle segment.
Excess mileage: 4 TL per km including VAT
Winter tyres: 450 TL per day
Additional driver: 140 TL per day
Navigation: 95 TL per day
Baby seat: 175 TL · Child seat: 125 TL
One-way fee: varies by location. Please call our centre on 0850 305 00 45.
You can see all of our cars at otofilorent.com. Our fleet covers economy, mid and upper segments.
If there is a technical problem with the car you rented, please contact us on 0850 305 00 45. Otherwise, contact our office: if a car in the same group is available, we can change it.
If the car needs servicing or is damaged, OTOFİLORENT provides an equivalent car or one from the next group up within 24 hours.
Please call our centre on 0850 305 00 45 for detailed guidance.
After every rental our cars are disinfected with ozone, as part of Covid-19 hygiene measures, for your health and safety.
You can get in touch with us at [email protected].
A rented car can be left at another office against a one-way fee, which is charged in addition to the rental amount. Where a car is picked up in one city and returned in another, the one-way fee set by Otofilorent applies.
Because pick-up and drop-off locations vary, please contact the Otofilorent centre for the extra service fee that applies to your drop-off location.
Yes — winter tyres are 450 TL per day. Our rental cars fall into the passenger car category, where winter tyres are not compulsory, so we offer them as an optional extra with your safety in mind.
If the car is returned with less fuel, the cost of the fuel is charged.
When do you charge a deep cleaning fee? A deep cleaning fee is charged when marks cannot be removed by standard cleaning, including:
Upholstery needing deep cleaning, including floor stains
Liquid drinks spilled on the seats (coffee, milk, cola and similar)
Travelling with an animal
Organic stains (milk, baby food and similar)
Stains caused by weather conditions, such as salt water or mud
Stained floors
Where there is diesel or oil staining, the whole floor is cleaned.
Yes. You can buy extra kilometres for any rental if you think you will need them.
250 km extra — 700 TL including VAT
500 km extra — 1,000 TL including VAT
1,000 km extra — 2,000 TL including VAT
Monthly rentals carry a 3,800 km limit. Excess mileage is charged at 4 TL per km including VAT.
On daily rentals the mileage limits are as follows:
| 1 day | 300 km | 11 days | 1,900 km | 21 days | 2,900 km |
| 2 days | 600 km | 12 days | 2,000 km | 22 days | 3,000 km |
| 3 days | 900 km | 13 days | 2,100 km | 23 days | 3,100 km |
| 4 days | 1,200 km | 14 days | 2,200 km | 24 days | 3,200 km |
| 5 days | 1,300 km | 15 days | 2,300 km | 25 days | 3,300 km |
| 6 days | 1,400 km | 16 days | 2,400 km | 26 days | 3,400 km |
| 7 days | 1,500 km | 17 days | 2,500 km | 27 days | 3,500 km |
| 8 days | 1,600 km | 18 days | 2,600 km | 28 days | 3,600 km |
| 9 days | 1,700 km | 19 days | 2,700 km | 29 days | 3,700 km |
| 10 days | 1,800 km | 20 days | 2,800 km | 30 days | 3,800 km |
All of our cars carry an HGS toll tag. When your rental ends, your toll usage is reported to us by the highways authority and charged to the credit card you rented with. Because this depends on the highways authority, collection is sometimes delayed.
If the fine was issued against your national ID number, it must be paid by the driver.
Fines issued against the number plate are paid by us at the discounted rate once we are notified, and charged to the customer's credit card. A service fee for handling the fine is charged at the same time.
Our cars carry limited damage and theft cover. If you would like to widen your cover, you can buy additional cover.
What are the additional cover options?
Additional cover must be bought when you collect the car.
Without moving the car, notify the nearest police or gendarmerie station — a police report must be obtained — and call the OTOFİLORENT contact centre on 0850 305 00 45.
No, we do not. However, the car must not be driven under the influence of alcohol or drugs, or above the legal speed limits. Otherwise the driver is held liable for all damage.
In the event of any accident, the car must not be moved and the nearest police or gendarmerie station must be notified so that accident, theft and alcohol test reports can be obtained. Otherwise all purchased cover is void and every loss that occurs — including material and non-material losses caused to third parties — is paid by the renter.
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